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Loyalty FAQs

Frequently Asked Questions



Why are my points pending?

Points earned through purchases have a 30 day approval window. This helps to account for the returns period and allows points to be accurately assigned to you.

I’ve placed orders using different email addresses can these be merged to one account?

Our Customer Care team will be happy to assist further with this, please email hello@activetruth.com for further assistance.

I made a purchase last week, do I still get points?

Yes, you will. We’ve been calculating points on purchases for 30 days prior to the launch of #TeamAT+ Rewards. You can create an account now to secure your points!

Do I get points if I return products?

Your points are calculated based on your final purchase. If you return items from your order the points will be recalculated based on the items you kept.