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Returns

We are confident that you will love your Active Truth items as much as we do. But, if for any reason you are not 100% satisfied we accept returns and exchanges for 30 days from date of purchase.

Simply complete the Returns Slip and send with your items to:

Active Truth

PO Box 883

Nundah QLD 4012

We strongly recommend using registered post as we can’t refund or exchange lost items.

Items must be unused and in the same condition that you received it. If your purchase included an Active Truth bag or free gift with purchase this must also be returned.

The shipping cost incurred for returning item/s are not covered or reimbursed by Active Truth.

 

Exchanges

You will not be charged a shipping fee for us to send you your replacement item/s.

If the requested item is no longer available you can choose to receive a credit note or a refund of the final sale amount minus any shipping costs.

 

Refunds

We process refunds back to the card or account used for purchase. You will be refunded the final sale amount minus any shipping costs.

We will notify you by email once your refund has been processed. Please allow 14 days for the refunded amount to appear in your bank account.

 

Sale items

All purchases on sale items are final.

 

Damaged or faulty

Please contact us at hello@activetruth.com and we will assist you as quickly as possible.

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