Returns & Exchanges

Items purchased during our Better Than Black Friday Sale can be returned for store credit or exchange, excluding items marked final sale.

Please read our returns policy below for more information, including return timeframes, fees and eligibility requirements.

Opt in to Free Returns and Shipping Protection

Checkout+ is an optional add-on available for $5.74 at checkout.

If you purchase Checkout+ coverage your return shipping is covered if you decide to return eligible items and you won't pay any additional fees when returning an eligible item within 30 days of purchase.

Checkout+ coverage also includes shipping protection if your parcel is lost, stolen or damaged in transit.

Returns for Store Credit or Exchange

Changed your mind or need a different size? You can return eligible items for store credit or exchange within 30 days of purchase.

• Store credit and exchanges are available on full-priced and sale items, excluding those marked final sale.

If you have not purchased Checkout+ coverage for free returns:

• A $10 handling fee applies to returns for store credit or exchange.

• This fee includes your prepaid Australia Post return shipping label.

• The $10 fee is deducted from your store credit or applied to your exchange.

Returns for Refund

If you'd prefer a refund to your original payment method, this option is available on eligible full-priced orders within 30 days of purchase.

Refunds are not available on orders:

• Containing discounted or sale items, excluding eligible full-priced orders using our 10% off email sign-up welcome code.

• Using a discount code other than our 10% off email sign-up welcome code.

• Including products purchased as part of a promotional bundle (e.g. 3 for $150 or Buy One, Get One Half Price).

• Containing items marked final sale, unless faulty.

Approved refunds are issued to your original payment method.

If you have not purchased Checkout+ coverage for free returns:

• A $15 handling fee applies.

• This fee includes your prepaid Australia Post return shipping label.

• The $15 fee is deducted from your refund.

Returning Your Products

Items must be unworn (trying them on is absolutely fine!) and in the same condition you received them.

For swimwear: Please try on your swimsuit over your own underwear. For hygiene reasons, we may refuse returns where this hasn't been followed.

For earrings: Earrings cannot be returned or exchanged for change of mind. If your earrings arrive faulty or damaged, please contact hello@activetruth.com with photos and we'll help sort it out.

Items showing signs of wear, including strong perfume, cigarette smells, body odour, rips, tears, stains or pet hair, will not be accepted for return and will be sent back to the customer.

Please note: Requesting an exchange through our returns portal doesn't reserve the replacement item. If your selected item is out of stock when we process your return, we'll issue a store credit instead.

How to Send Your Return

Australian orders

We'll provide a prepaid Australia Post return shipping label when you submit your eligible return through our online portal.

No printer? No problem! Simply download the label to your phone and show it at the counter of any Australia Post outlet.

Where possible, we'd love you to reuse the compostable mailer your order arrived in. Just turn it inside out, tape it closed and attach your return label.

Please keep your return tracking number, as we're unable to process returns for lost parcels without tracking details. We strongly recommend lodging your parcel in person at an Australia Post outlet.

International orders

Return shipping costs for international orders are not covered or reimbursed by Active Truth.

Making Changes to Your Order

Once your order is placed, our team gets straight to work picking, packing and preparing your pieces for dispatch.

You have a 30-minute window after placing your order to make changes or cancel your order using the order editing option.

Please note that order editing may not be available for items with limited stock, as these orders may be processed more quickly.

Once the 30-minute window has passed, or your order has entered processing, we're unable to make further changes or cancellations.

Issues With Your Order or Product

If you've received the wrong item or suspect your item is damaged or faulty, please contact us at hello@activetruth.com with photos of the product and packaging so our team can assess the issue and assist.