Returns & Exchanges
We want you to love your products as much as we do! But if for any reason you’re not happy with your order we accept free exchanges through our online portal, click through below to process your request.
60 Days Returns & Free Exchanges change to 30 Days – Update
Monday 15th of March Active Truth updated 60 Days Returns & Free Exchanges to 30 Days Returns & Free Exchanges. We’re still obsessed with finding the perfect fit for you and your lifestyle. We are here to help, email firstname.lastname@example.org if you have any questions.
Return for Refunds
Return for Refunds are only available for items purchased at Full Price and incur a $10 shipping and handling fee. This will be deducted from your refund amount. Refunds will be made to the original payment method.
Refunds are not available on items purchased during a storewide sale, in discount promotions (where a discount code is used) or marked as Outlet.
Return for Store Credit & Exchange
Return for a Store Credit or an exchange for another size or item are free of charge for Australian orders.
It is available for all items excluding items marked as Outlet. Outlet items are ineligible for returns.
For purchases made as part of a promotion or sale please refer to our individual promotional terms and conditions.
Making changes to your order
Issues with your order or product
Exchanging your product
- Exchanges and returns for store credit are free for Australian orders
- 30 day return timeframe for orders placed
Items must be unworn (tried on is okay, of course!) and in the same condition that you received them. (Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.)
Any items showing signs of wear this includes: strong perfume, cigarette smells, body odour, rips, tears, stains or pet hair will be void, and the item will be returned to the sender.
It’s important to note that exchanging for a new product through the portal doesn’t reserve the product for you. If your requested product is out of stock when we finalise your return, a store credit will be issued.
If you’re in Australia we will provide a pre-paid shipping label to return your item/s. No printer? No problem! Just download the label to your phone and show at the counter of any Australia Post outlet.
International orders: The shipping cost incurred for returning item/s is not covered or reimbursed by Active Truth.
If possible, we’d love you to return your item by reusing the compostable mailer you received your order in. Just turn inside out and tape closed before affixing the returns label.
Unfortunately we cannot process returns for lost parcels without tracking details — so please make note of your parcel tracking number. We strongly recommended lodging your parcel in-person at a post office.