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Returns

We think our tights are the bees knees. The best thing since sliced bread. The cats pyjamas. Or as the kids say these days, the absolute bomb diggity! We are completely infatuated with ourselves and are also confident that you will love your Active Truth™ items as much as we do. But, if for any reason you are not 100% satisfied we accept returns for 30 days from date of purchase*.

Items must be unused and in the same condition that you received it. If your purchase included an Active Truth bag or free gift with purchase this must also be returned.

Simply complete the Returns Slip and send with your items to:

ACTIVE TRUTH
Unit 5, 160 Fison Ave West
Eagle Farm QLD 4009
AUSTRALIA

We strongly recommend using registered post as we can’t refund or issue credit notes for lost items.

Active Truth™ reserves the right to reject the returns of goods which are not returned in accordance with our Returns Policy.

The shipping cost incurred for returning item/s are not covered or reimbursed by Active Truth.

*Excluding sale items. See below for further information.

 

Exchanges

If you would like to do a little switcheroo for a different style or size, your replacement item will be sent as a new order and you will receive order and shipping confirmations via email.

Please allow 3 business days for an exchange to be processed from the date that the returned item is received by Active Truth™.

If the requested item is unavailable your order will be refunded and you will be advised by email.

 

Refunds

We process refunds back to the card or account used for purchase. You will be refunded the final sale amount minus any shipping costs.

We will notify you by email once your refund has been processed.

Please allow 5 business days for a refund to be processed from the date that the returned item is received by Active Truth.

Refunds are not available on sale items, however we are happy to exchange for a different size or product, or provide a credit note.

 

Sale items

Refunds are not available on sale items. You may elect to exchange for a different size or product, or receive a credit note.

For purchases made with a sale discount code see the relevant Promotion T&Cs.

 

Damaged or faulty

Please contact us at hello@activetruth.com and we will assist you as quickly as possible.