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Returns & Exchanges

We want you to love your products as much as we do! But if for any reason you’re not happy with your order we accept free exchanges through our online portal, click through below to process your request.

Unfortunately we cannot process returns for lost parcels without tracking details — so please make note of your parcel tracking number. We strongly recommended lodging your parcel in-person at a post office.

Sales and promotions

Products purchased during our December 20% Off Sale are not eligible for refund — they are eligible for exchange or store credit only. Items purchased during this period from the sale page are marked as final sale; these products are non-returnable, ineligible for refund, exchange or store credit. Please refer to our promotional terms and conditions for more information. 

Products purchased during our Black Friday Sale are not eligible for refund — they are eligible for exchange or store credit only. Items purchased during this period from the sale page are marked as final sale; these products are non-returnable, ineligible for refund, exchange or store credit. Please refer to our promotional terms and conditions for more information. 

Products purchased during our November Storewide sale are not eligible for refund — they are eligible for exchange or store credit only. Items purchased during this period from the sale page (over 50% off) are non-returnable; ineligible for refund, exchange or store credit. Please refer to our promotional terms and conditions for more information.

Items that are marked sale, and are featured on the website for a discounted price are not eligible for a refund. These products are eligible for a store credit or exchange only. For purchases made as part of a promotion or sale please refer to our individual promotional terms and conditions.

Exchanges and returns for store credit are free for Australian orders.

It’s important to note that exchanging for a new product through the portal doesn’t reserve the product for you. If your requested product is out of stock when we finalise your return a store credit will be issued.

Returns for refund attract a $10 shipping and handling fee.

This will be deducted from your refund amount. Refunds will be made to the original payment method.

Refunds are not available on sale items or final sale items

International orders: The shipping cost incurred for returning item/s is not covered or reimbursed by Active Truth.

If possible, we’d love you to return your item by reusing the compostable mailer you received your order in. Just turn inside out and tape closed before affixing the returns label.

New extended 60 day returns on all orders placed after Tuesday 11 August 2020.

Items must be unworn (tried on is okay, of course!) and in the same condition that you received them. (Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.)

If you’re in Australia we will provide a pre-paid shipping label to return your item/s. No printer? No problem! Just download the label to your phone and show at the counter of any Australia Post outlet.