Returns & Exchanges
We want you to love your products as much as we do! But if for any reason you’re not happy with your order we do accept returns.
New extended 60 day returns on all orders placed after Tuesday 11 August 2020.
Items must be unworn (tried on is okay, of course!) and in the same condition that you received them.
If you’re in Australia we will provide a pre-paid shipping label to return your item/s. No printer? No problem! Just download the label to your phone and show at the counter of any Australia Post outlet.
Unfortunately we cannot process returns for lost parcels without tracking details — so please make note of your parcel tracking number. We strongly recommended lodging your parcel in-person at a post office.
Exchanges and returns for store credit are free for Australian orders.
It’s important to note that exchanging for a new product through the portal doesn’t reserve the product for you. If your requested product is out of stock when we finalise your return we will be in touch with alternative options.
Returns for refund attract a $10 shipping and handling fee.
This will be deducted from your refund amount. Refunds will be made to the original payment method.
Refunds are not available on final sale items. You may exchange or return for store credit.
International orders: The shipping cost incurred for returning item/s is not covered or reimbursed by Active Truth.
If possible, we’d love you to return your item by reusing the compostable mailer you received your order in. Just turn inside out and tape closed before affixing the returns label.