COVID-19 online store update
In these current uncertain times we want you to have the confidence to keep shopping with Active Truth. For now, it's business as usual. Our orders are shipping fast and free as usual — just with some changes to our operations to protect everybody's wellbeing. We'll be updating this page with any changes to our service. Stay safe!
ARE DELIVERIES AFFECTED?
All orders within Australia are being delivered with no delays from our warehouse.
Our shipping provider Australia Post has reported some delays in delivery due to high volumes of parcels. All orders are sent via Express Post which is given priority. While next day delivery is no longer guaranteed by Australia Post we have not had any reports from customers of significant delays.
We are still shipping overseas. Some overseas destinations are experiencing delays once in-country. Australia Post provides up to date information on known disruptions affecting postal services around the world and estimated delivery times for international orders.
ARE YOU EXTENDING YOUR RETURNS POLICY?
Yes. We've extended our returns policy to 60 days from 27 March 2020. Please only return your order if it's safe for you to do so.
ARE YOU PROVIDING A CONTACTLESS DELIVERY SERVICE?
Australia Post has advised its posties and drivers are practicing good social isolation techniques. Parcels are sent with Authority to Leave in a safe place so minimal to no contact will be necessary.
CAN I STILL EXPECT TO SEE NEW ARRIVALS?
Yes. We have a number of new prints and products arriving soon that will keep you comfy at home over the next few months.
IS CUSTOMER CARE STILL RUNNING NORMALLY?
Our customer care team are now working from home and ready to answer any and all of your questions!
Contact us: firstname.lastname@example.org
Last updated 30 March 2020
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